Using the Service Provider Directory
Karmyq has two layers: the mutual aid layer (karma-based, gift economy) and the service provider layer (paid, professional). This guide covers the service provider directory.
Using the Service Provider Directory
Karmyq has two layers: the mutual aid layer (karma-based, gift economy) and the service provider layer (paid, professional). This guide covers the service provider directory.
Finding a Provider
Go to Service Providers in the main navigation. You'll see two tabs:
- Individuals — solo providers (tutors, handypersons, drivers)
- Collectives — organizations of providers (rickshaw stands, cooperatives)
Filter by service type to narrow results. Each card shows a trust score badge, average star rating, and pricing notes.
Trust score badge colors:
- Green (80–100) — highly reliable, strong track record
- Blue (60–79) — solid completion rate
- Yellow (40–59) — newer provider, building reputation
- Gray (below 40) — limited history
Click a provider card to see their full profile: bio, ride details (if applicable), which collectives they belong to, and all reviews.
Becoming a Provider
- Go to Service Providers → Become a Provider
- Choose your service type (ride, tradesperson, tutor, or other)
- Write a bio and set pricing notes (advisory only — Karmyq never processes payment)
- For rides: add your vehicle type and typical routes
- Submit — your profile is now visible in the directory
You can edit or deactivate your profile at any time from the provider detail page.
Provider Collectives
A collective is an organization of providers — a rickshaw stand, repair cooperative, or tutoring group. Collectives can:
- Group multiple provider profiles
- Serve multiple communities
- Show a combined trust score across all members
Joining a collective: Find a collective in the Collectives tab, open its detail page, and click Join Collective (you need a provider profile first).
Creating a collective: Go to Service Providers → Collectives → Create Collective. Choose service types, write a description, and add location notes. As admin, you can link your collective to communities and manage members.
Linking to a community: From your collective's detail page, use Link to a Community. This makes the collective appear in that community's admin Providers tab.
Community Settings
Community admins can configure provider integration under Admin → Providers:
- Enable provider services — toggles whether provider directory is highlighted to community members
- Minimum trust score — the floor personal trust score for providers visible to this community
- Collectives serving this community — shows linked collectives, with option to unlink
Reviews and Trust
After interacting with a provider, you can leave a star rating and short review on their profile.
Provider trust scores are calculated from:
- Stars (60%) — average rating across all reviews
- Completion rate (30%) — did they finish jobs they started?
- Response rate (10%) — do they reply to inquiries promptly?
This is separate from the personal trust score used in mutual aid. A great provider does not need to have helped anyone move furniture.
What Karmyq Handles (and Doesn't)
Karmyq is coordination infrastructure, not a marketplace. It handles finding providers and reading reviews. Pricing notes are advisory only — Karmyq never processes payment, handles booking, or arbitrates disputes. The relationship between provider and customer is theirs to manage.
Are You a Provider?
If you offer services through Karmyq, check out Using Provider Mode — a dashboard view designed for providers that surfaces incoming requests matching your service type, your active commitments, and a separate notification stream for provider-specific alerts.
Receiving Provider Offers
When a provider goes on duty and sees your open request, they can send you a direct offer — including their price and a personal note.
You'll receive a push notification when an offer arrives. You can also find all pending offers in the Offers Received section inside your Commitments tab. Each offer shows:
- The provider's name
- Their proposed price (or "Price TBD" if no price was set)
- Any personal note they added
Accepting or Declining an Offer
From the Commitments tab → Offers Received:
- Tap Accept to accept an offer. A match is created and the commitment appears in your Commitments tab. The provider is notified immediately.
- Tap Decline to decline. The provider is notified and can offer on other requests.
You can receive multiple offers on the same request and accept the one that works best for you. Once you accept one offer, the request moves to matched status.